Originally Posted by mzmama
I ordered a book last night. It was from a referral of another quilter on this board. The book was on sale, yea, we like sales. When I placed the order for $4.00, the shipping came up as $7.00 !!!!! I thought that was kind of high for a book, I don't need it in THAT much of a hurry. I sent an email and I got a response this morning, quite fast I thought, they said the computer put an automatic charge of $7.00 for shipping but they would adjust the charge when it was sent out. The shipping was adjusted to $2.00. Much better don't you think.
It was, Phillips Fiber Art.com. IFY. It is alway good to hear about the companies that work with you, as well as, the ones that don't.
That's a great situation! I've found lately, that many companies will make adjustments if a problem occurs.
I recently wrote to P&G and got a $14 coupon for a product replacement and to a bread company and got a $5 Kroger card.
I also write to companies when they or their sales staff do a great job too.
I do believe communication is the key.