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Thread: Something you need to know

  1. #1
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    I ordered a book last night. It was from a referral of another quilter on this board. The book was on sale, yea, we like sales. When I placed the order for $4.00, the shipping came up as $7.00 !!!!! I thought that was kind of high for a book, I don't need it in THAT much of a hurry. I sent an email and I got a response this morning, quite fast I thought, they said the computer put an automatic charge of $7.00 for shipping but they would adjust the charge when it was sent out. The shipping was adjusted to $2.00. Much better don't you think.
    It was, Phillips Fiber Art.com. IFY. It is alway good to hear about the companies that work with you, as well as, the ones that don't.

  2. #2
    Super Member May in Jersey's Avatar
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    Thanks for passing the info along. It's an example of what can be done when we become proactive, it's always good to find ways save ourselves money while getting items we want.

  3. #3
    Super Member rusty quilter's Avatar
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    I agree--thanks!

  4. #4
    Super Member dakotamaid's Avatar
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    This site is so great, I've had wonderful service from them also.:)

  5. #5
    Super Member Raggiemom's Avatar
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    That's very considerate of them. Thanks for letting us know.

  6. #6
    Power Poster amma's Avatar
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    Thank you for letting us know this :D:D:D

  7. #7
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    I have done the same thing when buying numerous items from sellers on ebay - some wont budge but they dont end up in my "saved" sellers list lol thanks for the information.

  8. #8
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    I find it very annoying that shipping is most often charged by the dollar amount, not the weight and size amount. I know they have to charge something, but one pattern for $9.00 does not cost over $5.00 for shipping and handling.

  9. #9
    Senior Member LisaGibbs's Avatar
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    on ebay if the shipping is way beyond what it should be then on feedback, give positive, but the star thing at the bottom, I always give the lowest stars. Pushes them way down on the priority list when looking for an item.

  10. #10
    Super Member jmabby's Avatar
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    I would ask if they could send it media mail, much cheaper

  11. #11
    Super Member valsma's Avatar
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    I have found this same thing happening. I pay special attention to what it cost for shipping when ordering. Some cost are reasonable for the items weight and size. When I order something tiny for a tiny price and the shipping is 3-4 times higher than the item, I don't need it that bad. Thanks for sharing your experience.

  12. #12
    Super Member chairjogger's Avatar
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    two thumbs up for asking what is going on.. I would have frowned and decided if I really wanted the book..

    nice to know !

    Ell

  13. #13
    Google Goddess craftybear's Avatar
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    thanks for letting us know, this way we can all help others, shipping cost is high

  14. #14
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    Quote Originally Posted by LisaGibbs
    on ebay if the shipping is way beyond what it should be then on feedback, give positive, but the star thing at the bottom, I always give the lowest stars. Pushes them way down on the priority list when looking for an item.
    YES I know...despite the fact that the shipping can include the cost of packing materials, our gas to deliver it, our ink to print the label AND the fact that ALL ebay buyers want their order TODAY..but only want to pay for next month's shipping rate!

    I even shipped for FREE like ebay said we should and still got low DSR's on shipping..and I did NOT add anything into my shipping cost..and even refunded if it did come in under...do you know how many people do NOT check their PP accounts to see that refund??

    So glad I closed that store..I can actually SLEEP at night and not worry about pleasing a hundred strangers with BAD manners every day!

    I actually bought some patterns on ebay just this week from a seller in Alaska..her shipping quote seemed high so I ask her, and she said yes, the "model" put the price in at $4.95 for priority, but patterns can ship first class for only $2.50(there were 4 of them)...
    what wonders a little communication can bring about!

  15. #15
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    Quote Originally Posted by jmabby
    I would ask if they could send it media mail, much cheaper
    WRONG...most people do not realize that anything UNDER 13oz can actually ship cheaper going first class! Most times I can even add Delivery confirmation and still be lower than MEDIA...

  16. #16
    Power Poster BellaBoo's Avatar
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    I think it's show how really foolish it is for the business not to get the auto charge removed from the order submission. I don't understand taking the risk if losing a lot of orders over something so easy to change. When I see a high shipping charge I AUTO click cancel.

  17. #17
    Moderator QuiltnNan's Avatar
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    i can't tell you how many times i've cancelled an order because the shipping is out of line. if only companies only realized how much business they are losing by putting an 'automatic' charge on. or... they may realize that there are a certain number of people that will just pay it and the extra money for shipping becomes part of their profit.

  18. #18
    Super Member ptquilts's Avatar
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    Quote Originally Posted by jaciqltznok
    Quote Originally Posted by jmabby
    I would ask if they could send it media mail, much cheaper
    WRONG...most people do not realize that anything UNDER 13oz can actually ship cheaper going first class! Most times I can even add Delivery confirmation and still be lower than MEDIA...
    not true, the cutoff is about 7 ounces. For instance, a 13 ounce book is $2.41 media, $3.41 First class.


    Also, please (PUHLEEEEZZE) speaking as an ebay seller, if you are unhappy with any aspect of your transaction CONTACT the seller before leaving feedback and give them a chance to make it right for you. Feedback is NOT a way to communicate with the seller.

    Spoken as one who got marked down (1 star on all 4 categories) for an item which did not arrive and for which the buyer received a full refund. Now I ask you, is that fair?

  19. #19
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    Quote Originally Posted by ptquilts
    ]
    not true, the cutoff is about 7 ounces. For instance, a 13 ounce book is $2.41 media, $3.41 First class.
    I am afraid it is I that is correct...
    as taken from the USPS website:
    First-Class Mail gets your mail there fast.
    Postcards, letters, large envelopes (flats) and small packages can be sent using First-Class Mail®. This service, along with Priority Mail and Express Mail, is ideal for sending personal correspondence, handwritten or typewritten letters, and bills or statements of account. It may also be used for advertisements and lightweight merchandise. First-Class Mail prices are based on both the shape and weight of the item being mailed. For items weighing more than 13 ounces, use Priority Mail.

    First-Class Mail includes:

    First-Class Mail Cards – rectangular cardstock mailpiece not contained in an envelope.
    First-Class Mail Letters – small rectangular mailpiece no thicker than ¼ inch weighing 3.5 ounces or less.
    First-Class Mail Large Envelopes – flat rectangular mailpiece no thicker than ¾ inch.
    First-Class Mail Packages – a box, thick envelope, or tube weighing up to 13 ounces.
    Presorted First-Class Mail – for high volume business mail
    First-Class Mail Commercial Plus – Commercial customers who mail higher volumes of lightweight packages have the option to use First-Class Mail service.
    Priority Mail® - Cost-effective delivery in 2-3 days to most locations.

  20. #20
    Power Poster BellaBoo's Avatar
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    The PO here always asks me if I want Priority or First Class. The difference in price is pennies. If there is room on the truck/plane third class and media mail go the same time as priority mail. Only if the mail transport is full do the lesser posts have to wait.

  21. #21
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    Quote Originally Posted by BellaBoo
    I think it's show how really foolish it is for the business not to get the auto charge removed from the order submission. I don't understand taking the risk if losing a lot of orders over something so easy to change. When I see a high shipping charge I AUTO click cancel.
    guess what...some place do NOT have the option! Depending on what CART service they use..

    I looked into opening a store on YAHOO instead of ebay...the way yahoo stores are set up, there was NO way to change the shipping model. I could not see charging $4.95 to ship a pattern that I could send for only $1.65! So, no yahoo store!

  22. #22
    Junior Member PrettyCurious's Avatar
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    Quote Originally Posted by ptquilts
    Quote Originally Posted by jaciqltznok
    Quote Originally Posted by jmabby
    I would ask if they could send it media mail, much cheaper
    WRONG...most people do not realize that anything UNDER 13oz can actually ship cheaper going first class! Most times I can even add Delivery confirmation and still be lower than MEDIA...
    not true, the cutoff is about 7 ounces. For instance, a 13 ounce book is $2.41 media, $3.41 First class.
    You may both be right. Since we can only get Paypals required delivery confirmation on what's called a "1st class parcel" there is a point where is is not cheaper to send 1st class, and I'm pretty sure you nailed it at around 7 - 10 ounces.
    Media used to not be destination dependant - same price per pound no matter where it went, but now it isn't. So that explains the varience in price.

    Anyway, I include shipping in my book prices, so no one can ding my stars. [I don't sell quilting books]

  23. #23
    Power Poster alikat110's Avatar
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    Good customer service!

  24. #24
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    Thanks for info!

  25. #25
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    Quote Originally Posted by LisaGibbs
    on ebay if the shipping is way beyond what it should be then on feedback, give positive, but the star thing at the bottom, I always give the lowest stars. Pushes them way down on the priority list when looking for an item.
    Whoa.......................

    Do you not look to see what the shipping is before you bid? If you don't, the seller certainly doesn't deserve bad feedback. It's nobody's fault but your own.

    If shipping charges aren't listed and you bid anyway, well, again it's nobody's fault but your own.

    I don't sell on Ebay, but I find it very dishonest for people to leave bad feedback because they themselves screwed up.

    People really do need to understand carriers, charges, Ebay, and shopping carts before they make themselves look foolish.

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