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Thread: Something you need to know

  1. #51
    Super Member IBQUILTIN's Avatar
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    Good for them!!!!! And your "Atta Boy" is a very good word of mouth boost. I am sure they will appreciate that.

  2. #52
    Super Member bjnicholson's Avatar
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    Quote Originally Posted by Lady Diana
    Don't try that with Clotilde...they refuse to lower their "shipping and handling". I had the same issue with a pattern. The S&H was more than the pattern. Their response, "our S&H is based on the cost of items, not the postage and we include handling". I told them I would not purchase anything from them where the S&H was more than the price of the product. See if they can "handle" that. I stopped buying from them altogether, after their response.
    D inTX
    It's funny you should say that because I called and got the same response, but when I received the pattern the shipping was knocked down to the letter rate. I think if I had not called they would not have lowered the shipping rate.

  3. #53
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    Prvocraft is also great. I emailed them explaining my son didn't realize I had a loom laying in the back of the van in a bag and he dropped his hardcases trumpet on it snapping pegs. I expected they'd send me a couple replacement pegs- they sent a whole new lom no charge and in 3 days!

  4. #54
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    Often the extra they make on shipping is why the price of the item can be lower. They make it up in keeping part of the shipping. Just be watchful.

  5. #55
    Super Member BettyGee's Avatar
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    I purchased a booklet that cost $15.95 through [email protected] and they charged me $12.87 to ship it UPS. I inquired why the booklet could not have been shipped using Priority Mail through the post office for a cost of $4.95. The reply was that I was given the opportunity to select my shipping method and that I chose UPS. Now why would I do that? The concern with my displeasure was underwhelming to say the least. Yes, you do have to be an informed shopper and read everything; then if you're lucky you won't ge gouged. There are so many terrific online retailers and then you run into one like [email protected] and it can sour the whole experience of using the 'net.

  6. #56

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    Many times the cost of shipping is the determining factor as to deciding if I "really" need or want the item.

  7. #57
    Junior Member vjjo743's Avatar
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    You are right. I used to buy patterns just to have in case one day..... Now I don't order unless I am going to make it now. So, I guess I really have saved a lot money not stocking up.

  8. #58
    Super Member BettyGee's Avatar
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    Quote Originally Posted by vjjo743
    You are right. I used to buy patterns just to have in case one day..... Now I don't order unless I am going to make it now. So, I guess I really have saved a lot money not stocking up.
    Oh please tell me how to do that. I'm so bad at buying patterns. I see them and how gorgeous they are and think of just the right fabric in my stash and before I know it I've purchased five patterns for "someday." I will have to live to be 250 years old to make all the patterns I've collected. I'm getting better though, not fast enough; but I'm trying. You have the right idea, thanks for reminding me of what is reality.

  9. #59
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    Quote Originally Posted by BettyGee
    I purchased a booklet that cost $15.95 through [email protected] and they charged me $12.87 to ship it UPS. I inquired why the booklet could not have been shipped using Priority Mail through the post office for a cost of $4.95. The reply was that I was given the opportunity to select my shipping method and that I chose UPS. Now why would I do that? The concern with my displeasure was underwhelming to say the least. Yes, you do have to be an informed shopper and read everything; then if you're lucky you won't ge gouged. There are so many terrific online retailers and then you run into one like [email protected] and it can sour the whole experience of using the 'net.
    I did notice that most of the time USPS is faster then UPS and a lot of the time UPS and FEDX give the packages to USPS to deliver anyway.

  10. #60
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    One thing to keep in mind. UPS insures up to $100 free. The post office does not insure unless you pay for it.

  11. #61
    Senior Member fishnlady's Avatar
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    Your hitting my sore point now. Try living in Alaska. Some companies won't even sell to us because they refuse to mail it up here. I don't get it. A lot of times I can find some simple small item for say $5.00 and when I go to see what they want to charge for s/h it is $17.00 to ship it. Ridiculous because it does not cost that much more to mail things up here. I know, I have mailed things from the lower 48 to myself. It's a big rip off I will never understand. That's why I order a lot of things from Amazon with free shipping on orders over $25.00. If they can do it so can others. And their prices are better too. It is so frustrating to want something and have to cope with the robbery of shipping from companies in the lower 48. Ok, I am done and feel better for venting.

  12. #62
    Super Member DonnaB's Avatar
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    Thanks for the update, I'm always looking for honest resale stores.

  13. #63
    Super Member KSue's Avatar
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    Quote Originally Posted by mzmama
    I ordered a book last night. It was from a referral of another quilter on this board. The book was on sale, yea, we like sales. When I placed the order for $4.00, the shipping came up as $7.00 !!!!! I thought that was kind of high for a book, I don't need it in THAT much of a hurry. I sent an email and I got a response this morning, quite fast I thought, they said the computer put an automatic charge of $7.00 for shipping but they would adjust the charge when it was sent out. The shipping was adjusted to $2.00. Much better don't you think.
    It was, Phillips Fiber Art.com. IFY. It is alway good to hear about the companies that work with you, as well as, the ones that don't.
    This has nothing to do with quilts or books, but I just ordered shoes online and did a search for free shipping and found the code and saved myself about $10. So it is good to hear about the companies that work with you - makes people like me want to do business with them.

  14. #64
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    Thank you! Good to know.

  15. #65
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    I'm thinking one should not have to ask to get a decent/fair shipping cost.

  16. #66
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    Or Canada. I signed up for a deal of the day type of site and the price of the item was next to nothing but the shipping to Canada was $15.00. If I am getting something shipped to Canada, I try to use USPS. Our postal system may have a $5 charge, but nothing like Fedex or UPS.

  17. #67
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    Quote Originally Posted by dphelps
    I love Phillips Fiber Art. They are the best!
    Me Too. I've talked to them on the phone because I didn't get my order, and let me tell you they were great. My e-mail address was wrong, and they couldn't get me right away. They go the extra mile for your business!!!

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