I call my dealer and he is a certified Technician for Tin Lizzie and Gammil so he tells me what to do. When I was really upset once about something, I emaileded Sabrina at Tin Lizzie and she called me back right away--so I would try that. Go on the TIn Lizzie website and I think if you go to Customer Service, you can get her email address. I would defiitely get ahold of them (or you dealer if yo bought it through a Dealer because I really think you just need a new Y cable which is such a simple fix (unplug the old one and plug in the new one) or you need a new encoder which is the same thing--unscrew the old one and screw in the new one. It is such an easy fix and you will no longer have frustration. Let me know if you can't find sabrina's email--then I will look for it--but I am lwaving for the day right now. Good Luck.