any computerized machine (which is most of the new ones it seems) can be very costly to service-i about choked when my warranty was up and mine had to go in for what i considered minor issues---$380 later i'm thinking- why didn't i just stick with that $89 brother without the bells & whistles- the most it ever cost me was $30 for a cleaning/tune up---
oh well- i love my (good machine) but i wouldn't buy it again used- i definitly want my warranty and i also want the user classes that come with it- if you spend all that money then never learn to use half of the functions ...
because you just don't know how-
my viking included 3 full day owner classes- and they even let my nephew take the classes with me- gave him a brand new machine to (stitch out- what they called it)
it was great- and we went home confident we could use it for embroidery- sewing-quilting- worth every penny i paid for the machine