Update - The LQS is shipping our machine back to Janome because the problem continued even though the LQS replaced the control board, or control panel, or something. Sniff, sniff. Hopefully when it comes back everything will be fine and ready to go. In the meantime, I've purchased a few dvds - the Pajama Quilter dvds by Dawn Ramirez and Machine Quilting for Beginners with Kim Brunner. I'm going to study up!