I am SO sorry to hear this...really have to wonder if this machine was released too early! Seems like way too many issues with them. Mine is still not perfect.
I'm very impressed by the company you are dealing with, now that is what service is suppose to be like! As much as i know this is killing you, I'm thrilled you are getting the best service, wish we all were.
Dry your tears and study up,,,i'm going to look into those DVD's as i didn't know about them. Thanks for listing them.