some times life does happen- but a turn around date should be settled upon- or the quilter should at least keep in touch and let you know if there will be a hold up-
i used to always get them out within 2 weeks- i've had alot of (life and death) happening this year- when it looked like i just couldnt' get to quilts i called people and let them know what was happening- and when i expected to get them done- and asked if there was a need by date---i always- always stay in touch if i have someone elses master piece in my home- i really don't like having them around too long- worried about something happening to them---would rather get them done and gone again...but communication is essential to run a business