I agree with a lot of folks on here that say things happen, but I feel like it is the LAers responsibility to let their customers know if something happened and give the customer the option of waiting longer or taking the quilt to someone else. I really think a month turn around is way too long, but that is just my opinion. I think if it is going to take that long maybe the quilter has taken on too much. But I would no hesitate to call about my quilt. You are paying her to work for you.