Originally Posted by PaperPrincess
As they say 'get it in writing'. the more that is written down when the quilt is dropped off the better. it also helps if you talk to the actual person who will be doing the quilting. Something may have been lost when "Owner A" told "Owner B" what you wanted.
That's what I'm thinking too. Written instructions, sketches, and talking to the actual person who will quilt it would be best.
Good luck on getting it fixed!