Originally Posted by Zhillslady
I misunderstood what one of the ladies wanted last month and she really wasn't happy. She thought it looked nice just wasn't what she wanted. I gave her the option of paying her for it, remaking it or whatever she felt was fair. SHe came back 2 days later with the pattern and almost identical fabric. I remade the top for her. I know it's not the same as if you made it yourself but maybe they could at least offer something similar. She still paid to have the one top quilted and allowed me to keep the original one.
That's a really impressive way to handle that situation. Great way to resolve everything and have her happy in the end :)