Originally Posted by alikat110
There is someone who understand the power of excellent customer service!!! Either that or she just wanted a mini vicarious experience...to know what someone was doing with fabric from her shop!!!
Excellent customer service! A carload of us quilters stopped at a quilt shop in Sergeant Bluff, IA during a shop hop a couple of years ago. It was 4:30, we all had fabric in hand to be cut, plus numerous patterns, notions, etc., and at 5:00 the owner told us they were closing and we were too late to have anything cut!!!! Reason given.........it had been a long week, and the help was tired! Guess how much money they lost with 5 of leaving the store empty handed. Needless to say, we aren't their best advertisement! None of us have been back since! THE POWER OF QUILTERS!