Customer service is what brings people back. The first time that I went to local LQS I was just a man. But, I went back when I needed a fabric fix and this time one of the owners actually helped me. In that month alone, I spent $500 and when I go in now, I get really good service and I enjoy going there now. I always give a two strike before I do not return.
When I was a store manager I did not lock the doors until closing time and every customer had plenty of time to complete their business. Maybe that is why I made the company's newsletter
I'm glad you were able to find that service and your fabric, can't wait to see the pictures!