I completely understand your situation. My sister and I were traveling in Lancaster, PA and there were no elevators in our lodging so another guest offered to assist my sister and you know the rest of the story . . . Fortunately the machine did work during our vacation. The repairs were around $150.00. I keep my 1230 in my laundry room so I don't have far to carry it to the car for classes. My newer 440 lives in my upstairs sewing room.
I am a very loyal Atlanta Sewing Center customer also. I have always had excellent service and advise. I love my Berninas!!
Good Luck from a fellow GA quilter.