Hi, thorlori. I have a qbot and also have had lots of problems learning how to use it. The quilt store that sold it to me have been no help at all. It sat idol for months until I finally decided to jump in with both feet and learn on my own. Everyone says "read he manual" but I am a hands-on learner and cannot get any training. Just keep on and you will finally get the hang of it. Like to have drove me crazy. Still don't know much about the computerized stuff. Still learning. Karen