Where did you buy the machine? I know Joann's sells them but they don't want to talk to you if you have problems. Walmart is the same way; they just give you an 800 number and tell you to deal with the company. This is a good lesson for all of us who might be in the market for a new machine.
Stick to a company with a local dealer who will help you if problems arise. I have a mechanical Viking that is 20+ years old. I fantasize about a computerized model with embroidery features but shy away when I hear stories about the company selling out to China; and problems with digital components. I hope my old machine keeps working.