I totally understand your frustration. I got my Pfaff 5 years ago and after a year and a half the motherboard on it when belly up. Took it back to the dealer, they don't keep computer parts in stock, they had to send for the piece probably somewhere in China. FOUR months later, my machine is ready to come home. I had to pay for labor, just under $90. Growl, hiss, bad case of snarlies. I know how you feel.