So much for customer service.
I bought a Viking Quilt Designer in 2003. Had nothing but trouble with it for the first year and a half. The dealer that I was talking to made me feel like it was something that I was doing wrong.(And might I just add that that attitude irritates the p-waddin right out of me!) He finally replaced one part and it has been fine ever since. Now I absolutely love that machine....however if it ever quits, I will just use my Singer 301 or Featherweight. I'll NEVER buy an expensive machine again.