I'm glad you are going to call and tell them what an exceptional job he did in placating you. Our store had a wonderful woman that was there always but she died suddenly (I was a friend of her DD). They took awhile replacing her and did so with a really nice older lady. She always asked me what I was making and telling me what projects she had going. Sadly..I don't see her there anymore. I'm hoping it is just because I'm not there at the right time.
Boy, if you think waiting to get fabric cut try getting someone to help you get fish!!! We waited forever and finally some kid that was clueless fished them out for us. My DD was going nuts because she used to work in a pet store and wanted to get the net from him and do it herself! LOL