Originally Posted by slk350
I had the same thing happen to me a while back in Walmart. I went in at night to get a few yards of fabric that I needed more of to finish making my son & grandson matching pj bottoms. I waited to get the fabric cut for over 45 minutes, asking people that went by to get someone, went to the front of the store twice and was really frustrated...BUT I really had to get the fabric. Finally a manager came by and cut it for me and gave it to me FOR FREE. I did explain that I wouldn't have waited so long , but I had to have it. I thanked him, but was still aggravated.
Normally I would have left it on the counter and waked away, but these fabrics go so well with the one that I had. I hate that when that happen.
I don't have a problem complaining anymore but I also know when someone deserves a pat on the back for giving good customer service. I called and let the manager know what happend and they thanked me for recognizing James helping me and apologized again for my trouble.
Rats! I wish I had thought of it, but it just came to mind. The fabric dept. was actually neat this time. No fabric dragging the floor, not piled all over the place and only one cart sitting in the way of the cutting table. So someone is making an effort which I do appreciate.