My attitude goes directly to customer service and I don't alway hold the employee responsible,especially in big box stores. These giant corporations want our money but think we should sit back and take whatever crappy service they offer up to us. If we continue to accept it without making our thoughts on it known, then we deserve it. I however will not take it anymore. If I lived in a town that I had access to other retailers that offered a fabric dept. or even a fabric store where I can afford the fabrics I would shop there, unfortunately I don't. I live in a small town with one LQS of high priced fabrics and one WalMart. At the price of gas and being a one income family I have to budget how often I run to the next town 20 mins away where they have JoAnnes, also getting over priced.
Like with even my DRs. office I don't let them abuse my time anymore. One thing I learned in school was my time is as valuable as thiers.