Originally Posted by abc123
Originally Posted by dmsaki
Has anyone ordered from the ZandS fabric website? I placed an order on 8/28 and all I received was an email saying that they received my order and when my they ship the package, they will notifiy me by email. I haven't heard from them since. I sent them an email, and I received no response and I tried to call them today and their phone rang numerous times but nobody answered.
Just wondering if anyone else is having this issue with them.
Thanks
FYI, my recent order was slow in coming also so I emailed Z&S two times referencing my order number, etc. They responded to my second email and followed-up with an email the day it was shipped.
Today I received an email with a $25 gift certificate for my inconvenience!
I have ordered from this site in the past and have also visited their store. I've never had any issues in the past and the fabric has always been excellent. I believe they are just going through growing pains and don't we all deserve a 2nd chance?
I totally agree! I think that we should be supportive of a company that wants to make it better for their customers, not criticizing them because it is taking longer for their purchases to arrive.