Yeppers I would be writing the CEO. One more thing, if no satisfaction is given, just kindly write them back and tell them you will post on all your quilting forums, blogs, maybe even youtube about your experience and tell them you will be contacting BBB...Also here in Canada we have what we call BBB(Better Business Bureau) there you can contact them and tell them everything that has happened, how unsatisfied you are with the product...It will get posted for future customers to see the reviews.