The people in my JoAnn's are always nice, but so are most of the people in this town. And I'm not biased, because I've only lived here 3 years. I always get a full yard and usually a tad over. They always look at the last cut and make sure the yard is marked so it's a full yard all the way across. Most of them even look for flaws and ask if I want the flawed area with a discount or if I want a different cut. They also offer end of bolt discounts when appropriate. There are some younger college kids that are not as knowledgeable, but in general I'm quite happy shopping there.