I would definitely say something to them. Jo Ann's is very rapidly moving out of my life. The LQS's are more expensive but at least you get what you are supposed to get and they don't cheat you out of anything. At a LQS if they are measuring and what you want leaves 4 or 5 inches on the bolt they just say it's yours, but at Jo Ann's they measure it and if you want it they charge by the inch giving you a little discount like they have done something really big.