I never shop at Joanne's as their fabric is not very good quality. I was an Assistant Mgr. for many years at Fabricland (before House of Fabrics stole it) and they never hired anyone who did not know how to sew. We were extensively trained in customer service. It has been a long time since I have come across the kind of service that we gave our customers. The ladies at Pacific Fabrics know how to sew however their customer service leaves a lot to be desired. I was getting fabric cut one day when another customer asked where something was. The sales person actually pointed across the store and said, "It is over there". We would have been written up or fired for something like that.