I bought some fabric for my mother-of-the bride dress from Joann's when I lived in an area with a store. The seamstress refused to sew my dress, stating that Joann's was selling drapery fabric as dress fabric! You can tell I'm really a newbe. I'm laughing about it now. I think you are right about linking customer satisfaction with Joann's in a category with Overstock.
Thanks for the tip on Nancy's Notions.