Don't go to Northland. The guy is having family problems and another quilter on the board has been having trouble getting her machine back. Depending on the machine there are other places to have something repaired. He is the only certified Viking repairman in the area and apparently he can't go to work most of the time.
I saw where Always in Stitches took on some new partners and they're not going to close. Check out their website for details.