Please, wish me luck everyone. After getting my machine back last week, I did a test-run yesterday. And ...drum roll.... the tension is still off. I couldn't believe it. I had to do without my machine for nearly two months and when I finally get it back it still isn't working? :evil: :cry: I had even offered to pay up to 250$ myself for exchanging the whole tension set-up, which they didn't do. So I phoned the shop once again, telling them how frustrated etc. I am. And the very nice lady working there has now tried to convince Pfaff and if this won't work the shop-owner to supply me with a new machine. So far, she got a tentative "yes" and has to send in all the paper-work. So please everyone keep your fingers crossed that I can exchange my lemon for a nice-working machine.