Originally Posted by auntpiggylpn
So glad to hear that you had a wonderful experience. I too am soo happy when I enter a quilt shop, whether it is a local one or a shop I have stumbled upon during my travels. I get a little "high" just looking and petting the beautiful fabrics! That being said, I have been completely ignored upon entering a shop, I have been ignored for the 1 1/2 hours that I have spent in the shop, I have been brushed aside when a frequent customer comes into the shop, I have been unable to get fabric cut because the staff was on the phone talking about their plans for the upcoming weekend, etc. So No, I don't think it is the attitude of the customer that creats a less than spectacular LQS experience. But I also won't spend my money in those shops either. There will always be another LQS down the road that will have the same fabric selection and that will have friendly and helpful staff that will get that sale. I just don't visit those shops again and I'm sure that it is no sweat off their back that I don't come back.
Yes. I agree, it is not always the customer. I have been in auntpiggylpn's place where I am happy to be there, and want to find something to go with my project. But the staff have not even acknowleged my existance--and that's saying something I'm not small--when they stood in front of me looking straight at me. Service is still the best seller in a store of any sort.
There are those places that are so into "making money", and yes they are a business. But as a customer don't tell me that you will only put something in your shop that will make you $$$$ and tell me what your markup is for such and such. Then complain to me that people won't buy it. Chances are I am not the only one who heard you say that.