Over the years I have had over 10 Rowenta irons 3 of which I still own. I know there are several articles on this problem on the internet but I've never had it happen. I do know Rowenta will replace the iron. I had one go bad and they asked me to ship it back. Once they determined I did nothing to it they sent me a new iron. Unfortunately in our society as it is now, people hear of problems and take advantage with companies so I think they are pretty tight about inspecting things before they replace them. Definitely call the company and send the iron in. Not sure which you bought but I paid over $100 on mine so I'd at least try and get a new one.