I also was very pleased with their service this week. I placed an order early Tuesday morning, and then got the e-mail saying the thread was on sale. I decided to call them to see if they could add the thread to my order. Fortunately, the order was still there and they credited and rebilled the order so that I could add the thread and would not have to pay another shipping fee. Very pleasant and eager to please. I have never tried the thread so I am glad that others like it, looking forward to my package!