I just had this same problem last week and probably aggravated Patrice to death but finally something worked. I did everything she said and now is working fine. I was ready to give up and quit but I'm not a quitter. Keep trying and listen to Patrice and it will work out. Just hope I don't have to do it again because I couldn't tell you for the life of me how I did it. I am saving all the info that Patrice sent me just in case.
sassy granny