It is so nice to hear of great and above the call to customer service. I had a great experience myself recently at a LQS called Quilts Bayou in Lake Charles, LA. I purchased fabric to make a quilt and asked for a yard or so of some Louisiana fabric that I could take back to my quilt group in Ohio. She showed me what she had; tho it wasn't the piece that screams Louisiana! I was hoping for Gumbo and shrimp and alligators, you get the picture. Well she said I don't have any of that left; but I did make some table covers for my son's wedding out of that fabric and I will bring you some. I went in the store on our way out of town and she had the fabric waiting for me. Free! And all serged. I thought her kindness and generosity was much over the top.
When one of our group goes someplace different we try to get a piece of fabric from the area to share with everyone when we return. So, now I have a table cover that I can cut into pieces for my group. And, I will highly recommend Quilts Bayou in Lake Charles to everyone!
Sandy