I LOVE THAT SHOP!!! They do have exceptional customer service & gorgeous unique fabrics. I was also impressed with the customer service from a Touch of Thread Quilting Gallery in Zanesville, OH. I bought fabric there while traveling, the needed more later when I'd decided on the pattern. Like your situation, out of stock, out of print. A week later another clerk found my note and found the fabric. I was amazed! I love happy stories of people going "above & beyond."