I have experienced difficulty getting into the site as well. If I'm not mistaken, those using Firefox and Google are having difficulty, as was I, but when they suggested using another server I logged onto Internet Explorer and got into their website right away. Also, they are WONDERFUL on the phone and will allow you to take advantage of the sale price on any daily deal you wanted and couldn't get through to order before midnight of the day posted. How many other companies treat you that well????? As far as postage, what I dislike is ordering a pack of specialty needles or pins that cost $7.00 or $8.00 and have to pay postage on the price spent ( as in, if the order is 0 - $10.00 shipping is $7.95!!!!!) when the actual cost to send it is $0.45!! So, $5.00 is an absolute bargain...no one should work for free and I don't feel anyone should expect things for free...just my opinion.