The week before Christmas I had trouble with their site. On 2 different occasions I lost the connection just before checking out. They answered my e-mail the next day suggesting something about the cookies. By that time I had placed an order from work (I'm bad). Since then, I've been able to get back on. As to shipping cost, $5 isn't so bad if you are ordering more than 1 or 2 items. I recently ordered 1 accufeed open toe foot from a sewing site and had to pay $8 for shipping. Really wanted that foot and the 2 Janome stores didn't have it and didn't offer to order.