I have a Tin Lizzle 18LS and have just purchased the Shirley Stitcher II to go with it. I bought it because it probably the most affordable machine out there. It is a great machine for the $$ if you can learn to balance the tension and learn how to diagnose and correct problems. The biggest problem are the cords are not contained and they get hung up on everything. I have been able to find ways of rigging it so that they are out of the way. As far as service, both my local dealer and Tin Lizzie are seriously lacking in their Customer Service skills so I have had to have the patience to research the answer to the issues I have had. I bought the Shirley Stitcher at Christmas time and I am still trying to get it to work properly. I have most of the bugs worked out and have found lots of help out there from other Tin Lizzie/Shirley Stitcher owners. I bought the Shirley Stitcher because I hate doing Panto/working at the back of the machine but some customers want E2E designs or a combination of that and custom. I thought it would be nice to have the ability to record a motif and repete it however, you have to keep the belts engaged to do that and the movement is not nearly as fluid and I have not yet mastered that. I love to do custom work and use rulers. I mostly quilt for myself but take on enough outside work to pay for the machine and to support my quilting habit.