I purchased my Babylock Ellegante as a 15 month old demo model. As I received the full warranty, I was having difficulty with the needle threader, so I decided to get it replaced through the warranty as a defect. I was asked to ship it in the original box as it had the best formed styrofoam surrounding the sewing machine. This was put into another larger box with peanuts all around it. Ask the owner to try this. I did not have one scratch or dent or anything on the machine. There was a small ripped dent in one corner of the outer box, but no damage to the original inside box or machine. IMHO--you cant go wrong with a Babylock. Is the warranty being transferred?