To Me, that is very unacceptable and doesn't do anything for her word of mouth and repeat business. I have friends that do longarm quilting and are very good at doing what they say they will. I have a longarm and when I retire I hope to do some quilting for others on a limited basis. Your not expecting to much, it's just common curtesy to get them in the time you asked for them. I would try her one more time and if you have the same experience, shoparound. There are a lot of longarmers out there that do beautiful work and rely on that as income and would love to have your business. Good Luck