I have 3 Janome's and had a real problem with one dealer. I think the service person is far more important than the dealer. My advice is find a real good service person and then get the best price - even if it means driving to get it - most dealers seem to be more attached to their machines than they are my money - which I have ALWAYS thought was an ODD thing. They make thousands of machines a day - they can get more - but they seem to want to keep theirs? ? ? ? Love my Janome's - think they are well built and easy to learn and use. But - I like my money too!