I had trouble getting customer service this weekend at JoAnn's. Everyone was cutting fabric and I couldn't find anyone in the fabric paint department. I stood by the door that led to their break room until someone went in or came out. The two ladies I caught, could not tell me anything about nor the whereabouts of the product I was looking for. One told me if I had the UPC code, she could look it up. Really! Would I carry the UPC code around with me! I wish I would have thought of calling the front desk for some help.