Does JoAnns have a certified Viking repairman or do they use a door to door service repairman that pickups machines from several locations for service work. If it is the door to door service guy, that will negate your Viking warranty because he is not trained and certified by Viking. JoAnns sells the machines but does not service them themselves, they are outsourced. Be very careful. For dealers to maintain their certified status with the companies, they have to have updated retraining for repair and servicing their machine models.