I agree you did the right thing by canceling. It still stumps me why more sellers do not use Flat Rate Shipping boxes. USPS will deliver the boxes and then pick them up. As far as the handling charges isn't that what we are already paying for in the retail cost of the product.
Originally Posted by
wildyard
Just so you all know, it was not an Amazon purchase. It was an online company called Homestead Hearth.
I had an email from the site today informing me that had I read their shipping policy it says that on some sale items the shipping charged may be insufficient and more might be added later. I did go and read their policy and it does say that so I guess I must concede that point. However I still feel that it should also say on the actual sale page where one orders and also on the invoice that this is a case where additional shipping will be required.
She further stated that they were still prepared to ship my order, AS SOON AS THE ADDITIONAL SHIPPING WAS RECEIVED. LOL ....... That was in reply to my letter of complaint about the situation and me stating that I felt it was poor service on their part to let me cancel my order rather than work this out with me. They absolutely did not get my point at all about why I felt mislead and deceived.
My email to paypal was replied with the comment that they only got involved if there was a problem filed and since my order had been cancelled they said the issue was resolved. I did file the original complaint with paypal, but they don't get involved until after 20 days if you haven't resolved it with the seller. In the meantime I kept getting billed for this shipping charge by paypal. LOL
I'm glad it's over but I would have liked to have the grab bags for my scrappy quilts.
Thank you all so much for your support and helping me with this. I feel like I did all I could so I'm ready to let it go and move on. Lesson learned.
Hugs and smiless and happy, careful shopping online to all of you.