Hi Judy,
thanks for replying...i have yet to quilt one thing on this Artistic that sewed out nicely. And no nothing more has happen. The las call made when i told the owner of the store that I did change back to his R/A thread top and bottom...that now both threads break! He forbids me to touch the bottom tension and i reset the top tension to 4 where he swears it's the ONLY place it can be! Next he told me to change the needle. Well as soon as i got off the phone thats what i did...you guessed it, thread still breaking! To spend this amount of money, have to drag it home and install it ourselves, no lessons what so ever and only one house call!!!! This is not at all the service I'm use to from Janome.
Would you believe I've traded in my 9500 for the 9700, bought the 1600 and the Artistic all form this dealer and this is how i'm being treated.
I asked if i paid would he please send out a tech....no appt made. Back awhile ago i did email the tech online and he they told me i had to deal with the dealer. Wonderful...that sure isn't working.
Guess i'll be writing to the home office and beg for help.
If you think of anything else please drop me a note.
Suzy