I've ordered from them a few times, and I must say the last order has been a total mess. I had ordered in Jan or Feb, order came right away and was great. Then on March 1, I put in a BIG order. A week later, I called to ask if they had received it 'cause the debit hadn't cleared my checking account yet, and or course, no order had shown up at my house yet. So the next day I got a "tracking" notice from UPS saying my order would be delivered March 15. March 15th??? This is NOT acceptable and I'm afraid I won't be using them again...when I order fabric it's because I need it, not because I'm longing for something to pet. That's too bad, the quality was good and they answered my questions regarding the order, but that doesn't add up to good customer service in my book. Just sayin'...