thanks Beth...you hit the nail on the head! He may be very good with the other Janome sewing machines but not with this new Artistic18. Think that has to do with the fact that Tin Lizzie makes the machine and Janome sells it.
my husband says this newest problem is not the motor, but seems to be the hook asm.
Darn I wish there was another Janome dealer in the Leesburg Fl area.