Well I just heard back from the Janome Machine Support.....
we recommend that you make sure the frame is level otherwise you can experience many different problems. If leveling does not help, you will need to have your dealer check it for you.
Now this is the dealer that has not helped me in 9 months to make it right when it was limping along...now it does not work at all....You really think he going to check it out????
HELP...me Janome