Don't get me wrong, I think shopping online is necessary sometimes. I needed a backing fabric for my quilt top, which the LQS didn't carry. He didn't hesitate to suggest I look online. He could order it for me, but said if I wanted to , I should just order myself. Even gave me some sites to look at. I didn't feel put off at all. Actually appreciated his honesty.
Quilting people are just the nicest people! And the LQS owners know that customer service is what keeps them in business.