Phyllis, I worked in a WM fabric department for 5 years and I loved my job there. I had sewed for a long time and just loved cutting fabric and discussing what a customer had planned. I too had to work with people in my department that didn't know much about fabric and didn't care. I know myself, when I go and spend a lot of money on fabric in a quilt shop, I want to leave that shop feeling happy with my shopping experience and that is how I tried to treat my customers. Good for you to have such good customer service and I am sure the customers like to have you wait on them.